Delivery and payment

At the moment, our webstore is limited to deliveries in Finland. For other countries, please contact us directly at luontoemo at luontoemo.fi.


Pay safely with Paytrail

  • epayments to all Finnish banks
  • Credit and debit card payments
  • Invoice and installment services
  • Paytrail account

Our parcels are delivered with an environmentally friendly, 100% Green Carbon neutral Mail service.

Shipping costs

You can select between Priority and Economy shipping.

Economy: 6,90 €

Express Flex: 12,90 €

At the moment, our webstore is limited to deliveries in Finland. For other countries, please contact us directly at luontoemo at luontoemo.fi.


Delivery time

We strive to deliver products as quickly as possible and to send on the day of the order. The approximate delivery time is from one day to one week, but usually the product will reach you in a couple of days. If the product is out of stock, we order a new one immediately and send it to you as soon as we receive it (normally within 2 days).

Payment methods

Online payment with the following payment methods provided by Paytrail:

OP-Pohjola
Nordea
Danske Bank
LähiTapiola
Handelsbanken
Aktia
Säästöpankki
Nooa Säästöpankki
POP Paikallisosuuspankki
Ålandsbanken
S-Pankki
Visa, Visa Electron, MasterCard (processed by Nets Oy)
Visa, Visa Electron, MasterCard, Diner’s Club, JCB (processed by Wirecard)
Jousto
Collector
Klarna
Paypal (supports American Express and Discover credit cards)

Online payment takes place in your own bank's service and Nets secure pages. Bank or credit card information is not stored on the site server or database of the store.

If you wish to pay by Visa, Visa Electron or MasterCard, Luontoemo acts solely as the marketer of products and services and will provide the products to the buyer. Paytrail Plc is responsible for any claims (former Suomen Verkkomaksut). Paytrail is the seller in payments made by Visa, Visa Electron or MasterCard and the deal is made between the customer and Paytrail Oy. The seller is liable for all obligations related to the trade. Paytrail is also the receiver of the payment.

Paytrail Plc, Business ID: 2122839-7
Lutakko Square 7
40100 JYVÄSKYLÄ
Customer service: 0600 41005 (weekdays 8-16). (20 cents / minute)

Online Banking

E-Payment and financing services are implemented by Paytrail (former Suomen Verkkomaksut) (2122839-7) in co-operation with Finnish banks and credit institutions. Paytrail buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.


More information about delivery in Finland

Finnish Posti Economy or Flex service.

Economy - pick up at Post office

The service includes an electronic arrival notification via SMS, e-mail or iPost mail. The recipient receives a notification at the day of arrival and can pick it up right away. If necessary, the recipient will be reminded twice about the arrival of the parcel by e-mail.

The service includes free storage of three full calendar weeks.

Flex - home delivery service

The recipient will be contacted to arrange a delivery time.
In larger towns delivery is possible until 21:00. In other areas, shipments will be delivered by 14:00.


Returns

Our products have a 14 day refund guarantee. Returned products must be unopened and free from defects. Luontoemo Ltd has a return contract with Finnish Posti, which means that the products can be returned to us free of charge in all Posti's service points in Finland.